House Call

Cancellation Policy

“We respectfully ask that you provide us with at least a notice of any schedule changes or cancellation requests." Please understand that when you cancel or miss your appointment without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and means other clients miss the chance to receive services they need. We understand wholeheartedly that things do arise out of our control. The deposit is non-refundable; however, it can be transferred to your new appointment for a maximum of 2 times. *If you are currently experiencing or had cold/flu like symptoms, nausea, diarrhea, fever, etc in the last 24/48 hours please reschedule as soon as possible. A massage during your time of illness will not help you to feel better. In fact it does the opposite and can exacerbate the symptoms as it puts the immune system in overdrive. This also protects myself and other clients from getting sick. **If the notification happens after 24 hours, 50% of the remaining balance of the service fee will be charged to the first missed session and 100% of the service fee for each session thereafter. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we need to cancel due to bad weather and ask you to do the same. We will not risk our own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. “

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